Monet Software
JANUARY 20, 2021
Since 2007 Pelorus Associates has authored 19 comprehensive reports on WFO applications. Smaller businesses do not have enough staff to maintain acceptable service levels in the event of absences. Most of these included a recommendation that vendors expand their market reach to encompass small to medium businesses.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Guru
JANUARY 3, 2018
When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. It was always our belief that word of mouth is going to be the biggest proponent in scaling our services. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media.
Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Training documentation needs to be updated regularly, and on-going training is important for improving efficiency.
Nicereply
MARCH 14, 2023
Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1.
Monet Software
JULY 4, 2018
When that happens, resources are wasted and service levels are missed. Consistent, accurate service levels, and shrinkage cut by as much as 15 minutes per agent day. But with WFM, it is easier to manage start times, end times and breaks with an ease of flexibility that dramatically improves service levels.
Customer Service Life
SEPTEMBER 21, 2017
In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. My boss approached me and said, “Hey Jeremy, you might start seeing calls, emails, and chats trickle in about this new VOIP phone service. Click here to read the original post along with other terrific content. But remember a couple things.
Expert insights. Personalized for you.
118 
Let's personalize your content