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Reduced Queue waittime : This can be done by having a strong dialer that can reroute calls to different agent groups. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. It would send my customers to the correct agent every time, improving the waittime and efficiency of the contact center.
Our favorite content from Colin : How to Manage Customer WaitTime: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Dan Gingiss.
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