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Interactive voice recognition (IVR) systems empower customers to navigate menus and resolve queries effortlessly, enhancing self-service capabilities and reducing waittimes.
Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. Waittime becoming intolerable. In 2007, Walmart started its online store with the aim to help people choose their necessities online and pick them up from the store. reducing customer waittime.
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