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Amazing Business Radio: Nate Spears

ShepHyken

In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. Nate Spears co-founded ClearSource , a provider of outsourced business services.

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8 Key Stats to Prove Customer Experience Delivers ROI

Beyond Philosophy

The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. Carville was talking to the team at the time to help them focus on the key messages for Clinton’s campaign.

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Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience

ShepHyken

To give you a sense of the speed of changing customer preferences, I will harken back to 2008 when McGraw-Hill published my book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company.

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Amazing Business Radio: Daniel Ramsey

ShepHyken

He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. You owe it to them to communicate at a much higher frequency and much more empathetically than you ever have before.”. About: Daniel Ramsey is the founder and CEO of MyOutDesk , a virtual assistant company.

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Why Your Contact Center's Success Depends on Conversational Automation in 2021 (Replay)

Speaker: Derek Roberti, VP Technology, Cognigy

Since the Global Financial Crisis of 2008, there has been pressure on all departments to reduce costs, streamline operations, slash headcounts, and become more efficient. This is where AI comes into play.

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Future Of Marketing Wins A Nobel Prize!

Beyond Philosophy

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. The Nobel committee cited Thaler for his efforts to move economics to a more realistic understanding of human behavior, and for using his insights to improve public policies.

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Be as Easy as Ordering a Pizza

ShepHyken

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. I wrote the book, The Convenience Revolution , and identified six “Principles of Convenience,” one of them being delivery. I included Domino’s as a case study in the book, but guess what? I didn’t include them in the chapter on delivery.