Teleopti Pro Certified for Windows Server 2008 R2
teleopti
OCTOBER 9, 2018
Teleopti´s Telecom Expense Management solution Teleopti Pro, Version 7, has been tested and meets the criteria for the Certified for Windows Server 2008 R2 program.
2008 Related Topics 
13 Years, 103 Issues Later
Contact Center Pipeline
SEPTEMBER 28, 2021
By 2008, I was “retired,” cruising up-and-down the east coast. In appreciation… A dream doesn’t just happen. It takes determination, hard work and a “stick with it” mentality. This describes our long-time editor, Susan Hash. Susan and I began working together in 2000. And Susan had started her own business.
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Achieving Rapid Growth from Employee and Customer Experience
CX Global Media
DECEMBER 1, 2020
Nick Friedman: I wasn’t going it alone Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Nick Friedman Show Notes Page Nick Friedman started to franchise his company, College Hunks Hauling Junk in 2008, and then the economy collapsed. Nick and his partner struggled to move on.
Contact Center Pipeline Magazine: Inside Our March 2021 Issue
Contact Center Pipeline
MARCH 2, 2021
Contact Center Pipeline started 12 years ago, 145 issues ago… in March 2008. We had less than a handful of sponsors… and not any more subscribers than that! We built a website with no content and a database with no subscribers. Shucks… we had more people on our team than we did subscribers! But, we […].
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Why Your Contact Center's Success Depends on Conversational Automation in 2021 (Replay)
Speaker: Derek Roberti, VP Technology, Cognigy
Since the Global Financial Crisis of 2008, there has been pressure on all departments to reduce costs, streamline operations, slash headcounts, and become more efficient. This is where AI comes into play.
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights
Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge. Day 2 of our tenth annual C3 Conference started off with a walk down memory lane.
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Meet Human Numbers: Our July 2020 Sponsor Wall of Fame Honoree
Contact Center Pipeline
JULY 9, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Human Numbers CEO/Founder: Tiffany LaReau, Certified Workforce Manager & Owner When founded: 2008 Describe your company: We create forecasts, generate schedules and develop staffing models for all kinds of contact centers. What is your background in the industry?
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147 Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience
ShepHyken
OCTOBER 11, 2019
To give you a sense of the speed of changing customer preferences, I will harken back to 2008 when McGraw-Hill published my book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company.
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Amazing Business Radio: Daniel Ramsey
ShepHyken
APRIL 14, 2020
He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. You owe it to them to communicate at a much higher frequency and much more empathetically than you ever have before.”. About: Daniel Ramsey is the founder and CEO of MyOutDesk , a virtual assistant company.
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Amazing Business Radio: Nate Spears
ShepHyken
NOVEMBER 29, 2016
In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. Nate Spears co-founded ClearSource , a provider of outsourced business services.
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Make This Small Change For Big Results
Beyond Philosophy
JULY 19, 2018
Thaler and Sunstein, 2008, 2009). New Haven: Yale University Press, 2008. And … these behavioral tendencies toward doing nothing will be reinforced if the default option comes with some implicit or explicit suggestion that it represents the normal or even the recommended course of action.” < [link] > Thaler, Richard H.,
A Guide to Implementing Speech-to-Text Support in Android
kommunicate
JULY 1, 2023
That is a large market share, for an operating system, with a launch happening exactly 15 years ago, in September 2008. Last Updated on July 1, 2023 Somewhere between 3.3 billion people use an Android smartphone these days. Android has a market share of approximately 72% of all mobile operating systems globally.
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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry.
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Publisher’s Message: A Decade of Pipeline
Contact Center Pipeline
MARCH 6, 2019
In November 2008, the idea of creating a magazine for the contact center industry was born. I had left my job after a number of years in the industry working on training, membership, consulting and publications. My husband Steve and I had sold our family home, purchased a 46-foot Cheoy Lee Trawler and we were […].
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Vital for 2021
Beyond Philosophy
JANUARY 9, 2021
Thaler and Sunstein’s 2008 book Nudge: Improving Decisions about Health, Wealth, and Happiness explained that a Nudge is a way you present your customers’ choices that tips the scales towards a particular option. Key Ideas to Improve your Customer Experience.
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8 Key Stats to Prove Customer Experience Delivers ROI
Beyond Philosophy
DECEMBER 6, 2018
The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. Carville was talking to the team at the time to help them focus on the key messages for Clinton’s campaign.
Is Trust Really an Emotion? Generally,Yes…And It Is Critical In Customer-Supplier Relationship…Just Ask Banks!
Beyond Philosophy
FEBRUARY 21, 2016
Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Furthermore, in an industry that had relied on customer stability (or at least inertia), large retail banks have seen churn rates of 10%, or more (per J.D. Power annual studies).
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Be as Easy as Ordering a Pizza
ShepHyken
NOVEMBER 7, 2018
In 2008 Domino’s was struggling and their brilliant leadership turned the company around. I wrote the book, The Convenience Revolution , and identified six “Principles of Convenience,” one of them being delivery. I included Domino’s as a case study in the book, but guess what? I didn’t include them in the chapter on delivery.
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No one is unemployable through digital recruitment
Merchants
JUNE 7, 2022
is the highest recorded since comparable data collection began in 2008 – making employment creation critical. South Africa's current unemployment rate of 35.3% The post No one is unemployable through digital recruitment appeared first on Business Process Outsourcing Services | Merchants CX SA.
Contact Center Pipeline Magazine: Inside Our March 2017 Issue
Contact Center Pipeline
MARCH 2, 2017
This all started 8 years ago… in March 2008. It was a 24-page issue. We had 3 sponsors… and not many more subscribers than that!! We built a Web site with no content and a database with no subscribers. Shucks… we had more people on our team than we did subscribers! You know the one […].
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Recommend top trending items to your users using the new Amazon Personalize recipe
AWS Machine Learning
MARCH 30, 2023
Marshals (1998) 2459 Texas Chainsaw Massacre, The (1974) 2363 Godzilla (Gojira) (1954) 61248 Death Race (2008) 8961 Incredibles, The (2004) 2407 Cocoon (1985) The preceding GetRecommendations call includes the IDs of recommended items. The following table is a sample after mapping the IDs to the actual movie titles for readability.
Future Of Marketing Wins A Nobel Prize!
Beyond Philosophy
OCTOBER 23, 2017
In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. The Nobel committee cited Thaler for his efforts to move economics to a more realistic understanding of human behavior, and for using his insights to improve public policies.
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How to fix customer experience by keeping your promises
Toister Performance Solutions
MARCH 25, 2021
The 2008 fiscal year had been tough for the chain of pizza restaurants. In early 2008, Domino's rolled out the Pizza Tracker™, an online tool allowing customers to track their pizza from the time it was ordered until it was delivered to their door. The book launched on March 23 and is available on Amazon and BookPal.
Banking Industry: Staying Ahead of Regulations
The Northridge Group
FEBRUARY 4, 2019
In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial crisis, most notably relaxing some of the Dodd-Frank requirements.
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The Force Within
ShepHyken
MAY 31, 2017
I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. That person delivers Amazement within the larger group, which may not necessarily be operating at the same standard as he or she is.
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5 Top Customer Service Articles For the Week of January 22, 2018
ShepHyken
JANUARY 22, 2018
Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. My Comment: Here’s a reprint of an article that came out ten years ago -and it is just as relevant today as it was back then.
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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. Consumer Financial Protection Bureau Definition.
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Reinventing the data experience: Use generative AI and modern data architecture to unlock insights
AWS Machine Learning
JUNE 13, 2023
Sales & Marketing Amazon RedShift What was the total commission for the ticket sales in the year 2008? SELECT SUM(commission) AS total_commission FROM tickit.sales WHERE EXTRACT(YEAR FROM saletime) = 2008 The total commission for ticket sales in the year 2008 was $16,614,814.65.
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Monetized Net Promoter®—Tying Revenue to NPS®
CustomerGauge
MARCH 31, 2017
These two methods were previously introduced as part of the Net Promoter Operating Model in the 2008 book Answering the Ultimate Question. This model provides steps for measuring customer feedback and acting to quickly close the loop. In our recent white paper, Next-Generation […].
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Amazing Business Radio: Adam Dorrell
ShepHyken
APRIL 11, 2017
About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers. Find out the “why” behind the score. Your promoters are gold and will share information that can help create an even better customer experience.
ResultsCX Expands into Europe – Acquires 60K and Establishes European Headquarters in London
CSM Magazine
OCTOBER 6, 2022
” Founded in 2008, 60K provides CXM services to leading U.K., Founded in 2008, 60K operates in the CXM business, representing brands across major industries including media and entertainment, digital commerce and retail, travel, financial services, and insurtech. I am pleased to now entrust 60K to Rajesh and the ResultsCX team.
Guest Post: How To Collect Marketing Insights That Can Improve Customer Service
ShepHyken
NOVEMBER 6, 2020
In 2008, consumer research helped customer service at the world’s largest coffee chain. If you discover a study that has valuable insights, you’ll likely find value in investing in some secondary data to better guide your more extensive proprietary, primary research. Primary Research.
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269 Guest Post: When You Need to Scale Up Customer Service… But Your AI Just Doesn’t Quite Cut it Yet
ShepHyken
JUNE 19, 2020
Back in 2008, he was inspired by his own time-management struggles to find a better way to help agents leverage their time & energy, and created MyOutDesk to provide a trusted, reliable solution to the office administration, marketing & prospecting tasks that every agent has – but most lack the time to focus on.
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Who Tweeted It First: Customer Success Edition
Amity
MAY 5, 2016
— Matthew Pennell (@matthewpennell) February 11, 2008. — ATS Jobs (@atsjobs) June 11, 2008. — Yusuke FUJISAWA (@yusukef) July 3, 2008. — Kissmetrics (@Kissmetrics) December 23, 2008. — Jeff Newfeld (@jeffnew) December 15, 2008. — Markus Angermeier (@kosmar) April 8, 2008.
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How to drive personalized experiences at scale with contact center AI
3CLogic
OCTOBER 11, 2024
3 Historical crises, such as the 2008 recession and the Coronavirus in 2019, created drastic changes in consumer behaviors. Below are research statistics showcasing why contact center personalization is essential to driving a positive customer experience.
Guest Blog: In the CX world, tracking these metrics is a way of life!
ShepHyken
MAY 26, 2017
seconds in 2008 with a mind boggling 19.19 As much as success is about dreaming big, the path towards it is all about setting precise targets to hit or even surpass. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2009!
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385 and 801 Area Codes: Salt Lake City, Utah Local Phone Numbers
JustCall
AUGUST 22, 2022
The 385 country code is an overlay area code that covers the same area as the 801 area code, and it went into effect on June 1, 2008. And, on the other hand, the 385 area code is an overlay from the numbering plan of 2008. Continue reading to know more about the Salt Lake City, Utah area codes. What Area Codes are 385 and 801? .
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52 Teleopti and METCO Strengthen Long-Term Strategic Partnership in Kuwait
teleopti
OCTOBER 9, 2018
It was in 2008, that Hossam Amer, Business Manager at Teleopti at the time, sealed Teleopti’ s first deal with METCO, marking the beginning of a long-lasting collaboration. A long-term successful partnership is a must-celebrate occasion, especially when this partnership has paved the way for a series of successful business achievements.
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48 Discovering What Customers Don’t Know Themselves
Beyond Philosophy
SEPTEMBER 9, 2014
Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008. Called Spurious Correlations, there are a great many things that look related when you compare the graphs, but clearly aren’t. This one is my favorite. I will never look at my bed the same way again….
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403 Free eBook: The 6 Laws Of Customer Experience
Customer Experience Matters
JANUARY 16, 2018
This is an update to the original eBook that was published in 2008. It has been downloaded and read by tens of thousands of people around the world and is likely one of the most-read documents ever published on the topic of customer experience.
Agents make it possible to support a life-saving cause
Liveops
OCTOBER 2, 2018
Since 2008, Liveops has supported SU2C’s biannual fundraising telethon by speaking with donors and processing donations. SU2C innovations lead to better cancer prevention, diagnosis, and treatment, which means that we can help save lives now.”. Liveops agents have stood up to cancer from the beginning.
The economy might be ablaze, but your customers don’t need to get burned!
Babelforce
NOVEMBER 16, 2022
Instead, the world finds itself heading into financial turmoil; the situation is so bleak that some experts believe it could be worse than the 2008 recession. The 2008 the crisis could be traced back to the single catalyst of short-sighted Wall Street gambling. Neither 2021 nor 2022 have felt like a definitive reprieve from the chaos.
Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time
CSM Magazine
SEPTEMBER 7, 2022
Founded in 2008 in Cologne, Germany, more than 2,000 businesses worldwide depend on Learnship to boost employee development, improve global collaboration, and increase business impact, including DHL, Rakuten, Mars, and Salesforce. Learnship is a leading provider of online language learning solutions.
Quickline Speeds Up Customer Service in Contract With Makepositive
CSM Magazine
JUNE 7, 2023
About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008. To find out more about Quickline, visit www.quickline.co.uk
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