2008 Abandon rate Scripts 
Callminer
JANUARY 18, 2021
Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.
Fonolo
NOVEMBER 17, 2020
Tip: If your contact center cares about the customer experience, wants to reduce abandon rates, and decrease telco costs, then a cloud call-back solution is a must-have solution for 2017. Reducing Abandonment Rate ( read the success story ). Measure Your Performance, and You’ll Go Far. Improving Average Handle Time (AHT).
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