Nicereply

MARCH 14, 2023

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior By Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Published: 2004 Length: 304 pages Why do some employees miss their deadlines time and time again, while others never do? People are messy.”

Management 98

Management Call Center Metrics Entertainment 98

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. Upsells is a basic form of account expansion.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. Upsells is a basic form of account expansion.

SaaS 71

SaaS Upselling Accountability Sales 71

SharpenCX

FEBRUARY 4, 2020

An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. In her book The Leader as a Mensch: Become the Kind of Person Others Want to Follow , Bruna Martinuzzi describes a 2008 study conducted by the Economist Intelligence Unit. Ok, let me backup. What are hard versus soft skills, again?

Call Center 84

Call Center Management Coaching Contact Center 84

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Tax and accounting services. They feel a stronger sense of security in financial matters when the person answering the phone knows their name and has a familiarity with their account.

Sales 62

Sales Banking Call Center Upselling 62

AWS Machine Learning

NOVEMBER 1, 2022

According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. The sample dataset we use in this post is a sampled version of the Diabetes 130-US hospitals for years 1999-2008 Data Set (Beata Strack, Jonathan P.

Engineering 98

Engineering APIs Accountability industry solution 98

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. We’ve actually been around for a few years, dating back to 2008. How have you seen your user base change over the last few years?

Coaching 0

Coaching Upselling Engineering Marketing 0

aircall

FEBRUARY 3, 2021

Financial institutions have been making their way back to a healthier place since the financial crisis of 2008. Pop-up windows bring all customer account information right to the call center agent’s screen. Nicereply –Automates sending surveys to help gauge customer satisfaction. .

Call Center 62

Call Center call center software Interactive Voice Response voip 62

C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped. “We

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

JUNE 23, 2020

Australians took to the shops in May as the initial easing of the Covid-19 lockdown, combined with stimulus cash flowing into bank accounts, fueled record monthly gains. slump in April, May’s increase was the largest in 38 years of published surveys, with gains in every industry, the bureau said. Following a record 17.7%

Airlines 52

Airlines Transportation Entertainment Advertising 52

CSM Magazine

APRIL 4, 2022

A survey by Globoforce and SHRM reported that 90% of employees reported feeling more satisfied with their work when rewarded with peer-to-peer recognition. Between the 2008 Recession and COVID 19, Millennials and Gen Z employees are increasingly financially aware and are looking to find companies that can offer them robust benefits.

Construction 52

Construction Employee engagement Management Analytics 52

C Space

JUNE 1, 2020

These “zombie” accounts, however, make up less than half of 1% of Netflix’s total user base, which has grown by over 15 million as a result of COVID. In 2008, folks lost jobs … and they found us. A survey of members showed that 84% are likely to return when their local clubs reopen, Chief Brand Officer Kevin Keith said.

Automotive 52

Automotive Advertising Sales Marketing 52

AWS Machine Learning

SEPTEMBER 11, 2024

Both Inferentia2 and Trainium use the same basic components, but with differing layouts, accounting for the different workloads they are designed to support. Post the 2008 credit crunch, new regulations require banks to run credit valuation adjustment (CVA) calculations every 24 hours.

Benchmark 113

Benchmark Banking Analytics Big data 113

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. If your customer’s account is about to expire, send out a personalized email requesting for renewal. Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. If your customer’s account is about to expire, send out a personalized email requesting for renewal. Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

SmartKarrot

APRIL 13, 2020

Source: Survey Sparrow. The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. Finance & Accounting. It records an average of 32 payment transactions per active account. In 7 years, this product has accounted for a valuation of $1.1 Engineering.

SaaS 19

SaaS Engineering APIs Analytics 19

Fonolo

NOVEMBER 17, 2020

ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Is it the Voice Channel You’re Looking for? of interactions. Up from just 2.2%

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. 3 Reasons You Don’t Need a Survey to Listen to Customers. Five Ways to Make Your Surveys Matter. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ROI CX Solutions

DECEMBER 5, 2024

Strategic CX improvements: Based on data from the 2023 Global Outsourcing Survey by Deloitte, 65% of businesses also seek outsourcing partners to strategically enhance their CX. Outbound calls , on the other hand, are when your business is the one to reach out proactively for sales, follow-ups, or surveys.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Satrix Solutions

JANUARY 4, 2018

No longer were companies solely reliant on expensive research firms to field customer satisfaction or market research surveys. Within just a few years, our email inboxes would be flooded with surveys created using SurveyMonkey and the many other inexpensive survey applications. Consequences of In-House Surveys.

Surveys 60

Surveys Government B2B Feedback 60

Branch Mesenger

FEBRUARY 20, 2019

The last time internet sales fell that much was in 2008 at the height of the last recession. Survey: More than half of U.S. The Commerce Department on Thursday said retail sales slumped 1.2% at the end of 2018 , marking the biggest decline in nine years. One big red flag, for example, was a reported 3.9%

Real estate 48

Real estate Construction Sales Education 48

C Space

OCTOBER 7, 2020

Facebook announced in August it would remove pages, groups and accounts on sister company Instagram when they were found to discuss violence, but the new update will now see pages, groups and associated Instagram accounts removed irrespective of whether they contain violent content.

Banking 40

Banking Education Engineering Government 40