AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 116

Benchmark Banking Analytics Big data 116

3CLogic

OCTOBER 11, 2024

3 Historical crises, such as the 2008 recession and the Coronavirus in 2019, created drastic changes in consumer behaviors. Below are research statistics showcasing why contact center personalization is essential to driving a positive customer experience.

Contact Center 52

Contact Center Personalization Revenue potential Coaching 52

aircall

FEBRUARY 3, 2021

Financial institutions have been making their way back to a healthier place since the financial crisis of 2008. Gives you access to dashboard analytics to assess metrics like call volume, average call times, productivity, and much more. . Nicereply –Automates sending surveys to help gauge customer satisfaction. .

Call Center 62

Call Center Interactive Voice Response call center software voip 62

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The Pacific Crest 2016 survey shows that the median cost of acquiring an ACV dollar for new customers is $1.16. Sales, or Customer Success, or Analytics? 2. Reduced Costs.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The Pacific Crest 2016 survey shows that the median cost of acquiring an ACV dollar for new customers is $1.16. Sales, or Customer Success, or Analytics? 2. Reduced Costs.

SaaS 71

SaaS Upselling Accountability Sales 71

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Call center analytics and customer satisfaction surveys will tell you whether any clients or categories of clients aren’t getting the attention they expect.

Sales 62

Sales Banking Call Center Upselling 62

Comm100

DECEMBER 22, 2016

To do this, have a look at customer service feedback surveys and reports from different channels. “Although the use of brands’ mobile apps has exploded since 2008, ‘brand app fatigue’ is starting to settle in. In live chat, advanced integrations can include screen sharing, analytics, help desk, CRM applications, and more.

Customer Service 51

Customer Service Benchmark Multichannel Airlines 51

C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Advertising 52

Advertising Consulting Consulting Surveys 52

Sykes

JUNE 21, 2017

It is therefore not surprising that 54 percent of healthcare executives said in a HealthLeaders Media survey that improving patient experience and satisfaction is one of their top three priorities. Now consider that just one poorly managed patient interaction can result in a negative response on a quality survey.

Healthcare 40

Healthcare Call Center Surveys Analytics 40

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

NOVEMBER 1, 2022

According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. The sample dataset we use in this post is a sampled version of the Diabetes 130-US hospitals for years 1999-2008 Data Set (Beata Strack, Jonathan P.

Engineering 98

Engineering APIs Accountability industry solution 98

CSM Magazine

APRIL 4, 2022

By taking a holistic and analytic approach to hiring, it can cut down on hiring costs, up experiences with prospective employees and overall improve the quality pool from which you hire. A survey by Globoforce and SHRM reported that 90% of employees reported feeling more satisfied with their work when rewarded with peer-to-peer recognition.

Construction 52

Construction Employee engagement Analytics Management 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. A survey of over 3,200 random customers revealed that an overwhelming 75% would likely share their negative experiences with friends and family.

Customer centricity 78

Customer centricity Airlines Metrics Feedback 78

SmartKarrot

SEPTEMBER 18, 2020

Founded in 2008, it developed this AI-powered Chrome extension. Panorama Education, a data analytics company, focuses on surveys that measure school climate, teacher engagement, student satisfaction and other aspects in K-12 schools. The team designs the surveys (which can be taken securely via mobile) and administers them.

SaaS 21

SaaS Education Coaching Healthcare 21

SmartKarrot

APRIL 13, 2020

Source: Survey Sparrow. Combining productive workflows, help desk analytics, and the ease of email in one, Front serves for 5000+ companies with just one product. The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. This is achieved with the assistance of third-party APIs.

SaaS 19

SaaS Engineering APIs Analytics 19

Fonolo

NOVEMBER 17, 2020

ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Is it the Voice Channel You’re Looking for? of interactions.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176