Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. If we make a change to the product and the VOC Analytics team is able to track how customers are responding to the change, then it gives executives tangible data to act on. About Chris Rogers.

Feedback 81

Feedback Surveys Technical Support Analytics 81

Clarabridge

MARCH 30, 2017

We chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact, who uses Clarabridge to listen and act on survey feedback data. If we make a change to the product and the VOC Analytics team is able to track how customers are responding to the change, then it gives executives tangible data to act on. About Chris Rogers.

Surveys 45

Surveys Customer Experience Feedback Analytics 45

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. If we make a change to the product and the VOC Analytics team is able to track how customers are responding to the change, then it gives executives tangible data to act on. About Chris Rogers.

Feedback 40

Feedback Surveys Technical Support Analytics 40

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance.

SaaS 71

SaaS Upselling Accountability Sales 71

Sykes

JUNE 21, 2017

According to a Deloitte-HCHAPS study, “hospitals with ‘excellent’ Hospital Consumer Assessment of Healthcare Providers and Systems patient ratings between 2008 and 2014 had a net margin of 4.7 But did you know that raising your patient-experience grades will actually deliver higher profitability? percent, on average, as compared to just 1.8

Healthcare 40

Healthcare Call Center Surveys Analytics 40

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98