Contact Center Geek

AUGUST 7, 2014

Customer retention is vital and getting customer feedback can give great insight into the future success of our business, but we need to allow customers to leave us. We need to be gracious and offer solutions but when the customer says it’s time to break up, it’s time to say goodbye. Of course, we all know how it ended.

Government 48

Government Average Handle Time Call Center Metrics 48

SharpenCX

NOVEMBER 26, 2019

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. If your tools don’t support your customer goals (and a better agent experience) it’s time to reevaluate. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing.

Contact Center 67

Contact Center Coaching Metrics Average Handle Time 67

SharpenCX

NOVEMBER 26, 2019

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. If your tools don’t support your customer goals (and a better agent experience) it’s time to reevaluate. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing.

Contact Center 67

Contact Center Coaching Metrics Average Handle Time 67

NobelBiz

MAY 17, 2022

Customer service, on the other hand, is a dependable means for a firm to track the progress of its operations as well as the productivity of its workforce in real time. Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

FEBRUARY 22, 2023

Customer service, on the other hand, is a dependable means for a firm to track the progress of its operations as well as the productivity of its workforce in real time. Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Up from just 2.2%

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176