NobelBiz

FEBRUARY 22, 2023

Whether the problem is the product of an individual or corporate fault, agents are brand ambassadors who must treat consumers with kindness and goodwill. Similarly, an agent should be aware of his responsibilities as a brand ambassador, which include admitting when a mistake has been made on the part of the company or himself.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Whether the problem is the product of an individual or corporate fault, agents are brand ambassadors who must treat consumers with kindness and goodwill. Similarly, an agent should be aware of his responsibilities as a brand ambassador, which include admitting when a mistake has been made on the part of the company or himself.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

Helpware

JULY 14, 2017

This should not only include customer satisfaction surveys, but numbers such as how many new e-mail conversations were started, average customer wait time and e-mail response time. This level of transparency will turn your customers into brand ambassadors which, in turn, will translate to more revenue. Bring Your Ideas to Life.

Customer Service 40

Customer Service Brand ambassadors Customer Support Wait times 40