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International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. These shortcomings do affect the service quality. “A

Best practices 226
Best practices Call Center Contact Center Scripts 226
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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