Remove 2008 Remove Chatbots Remove Journey mapping
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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Audit, assess, revise and add potential scenarios to customer journey maps ahead of the holidays, so teams are ready and waiting with the right responses for any situation. The Great Resignation is also upon us.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Jake Perez.