2008 Coaching Feedback 
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. You’re asked to meet a list of KPIs, all while coaching your team to meet high performance standards. You handle escalated customer issues, offer feedback to your agents, coach and train. Ok, let me backup. Time Management.
Amity
OCTOBER 31, 2016
We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. We made the decision to split the team into onboarding, coaching, support, and eventually, to add a services component. We live and breathe marketing.
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SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing. Use in-line training tools to deliver specific and relevant feedback to your agents on their interactions.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. The whopping majority of employees, 96 percent , think receiving feedback regularly is a good thing. Use in-line training tools to deliver specific and relevant feedback to your agents on their interactions.
Tethr
JUNE 21, 2019
In 2008 when we first reported on our findings, we recommended companies use a new metric—the Customer Effort Score—to gauge the level of effort in their customer experience. Well, the answer to that question has changed dramatically in the 10 years since our team at CEB (now Gartner) conducted the original research.
3CLogic
OCTOBER 11, 2024
3 Historical crises, such as the 2008 recession and the Coronavirus in 2019, created drastic changes in consumer behaviors. When integrating the capabilities of AI-powered coaching and auto QA, the streamlined solution helps drive personalized and proactive agent training at scale.
Balto
JUNE 13, 2022
What we think it means: As we reported on coaching , problems with script adherence scale with contact center size. Remote agents are not able to take cues from the agents’ around them or easily flag their managers over for feedback on best practices. 2021, October 22) We Surveyed 500 Managers About Call Center Coaching.
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