2008 Coaching Surveys 
Amity
OCTOBER 31, 2016
We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. We made the decision to split the team into onboarding, coaching, support, and eventually, to add a services component.
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. You’re asked to meet a list of KPIs, all while coaching your team to meet high performance standards. You handle escalated customer issues, offer feedback to your agents, coach and train. Ok, let me backup. Time Management.
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Tethr
JUNE 21, 2019
In 2008 when we first reported on our findings, we recommended companies use a new metric—the Customer Effort Score—to gauge the level of effort in their customer experience. The original CES was a survey question that asked customers how much effort they had to put forth to get their issue resolved. good) and 5 was high effort (i.e.,
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Automate coaching moments and send microlearning lessons to your agents’ queues. Want tools to make coaching easier and less of a time suck? Want tools to make coaching easier and less of a time suck?
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Automate coaching moments and send microlearning lessons to your agents’ queues. Want tools to make coaching easier and less of a time suck? Want tools to make coaching easier and less of a time suck?
Branch Mesenger
APRIL 20, 2018
"So, the four elements of high standards as we see it: they are teachable, they are domain specific, you must recognize them, and you must explicitly coach realistic scope," Bezos writes. "Building To achieve them requires four critical elements. "So, Bankruptcy Court in Wilmington, Delaware, according to court documents. ??
3CLogic
OCTOBER 11, 2024
3 Historical crises, such as the 2008 recession and the Coronavirus in 2019, created drastic changes in consumer behaviors. When integrating the capabilities of AI-powered coaching and auto QA, the streamlined solution helps drive personalized and proactive agent training at scale.
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