CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. It specialises in a wide range of services, including consulting, implementation, training, and support.

Consulting 52

Consulting Consulting CRM Marketing 52

TeamSupport

OCTOBER 8, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. Our solution does not require costly consulting and difficult setup, nor is it full of hidden fees or add-ons. TeamSupport is the only B2B customer support software solution to offer a Private Cloud to enterprise accounts.

B2C 59

B2C B2B Enterprise CRM 59

Natalie Petouhof

MARCH 11, 2016

For insurers facing significant variance in workload demands, access to the highly scalable AWS Cloud provides a cost-effective way to integrate functions (such as CRM, policy administration and underwriting) and increase computing capacity on a pay-per-use basis with minimal upfront investment.

Enterprise 40

Enterprise Analytics CRM Consulting 40

Comm100

NOVEMBER 14, 2017

12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. Call Center Professionals – A professional networking group for individuals actively involved in the Call Center Industry as a Strategic Leader, Operations Manager or Consultant. Active group with 20000 members.

Customer Service 47

Customer Service Morale Education Call Center 47

The Petrova Experience

FEBRUARY 9, 2023

As customer experience consultants, we see this time and again. For instance, a Sales Exec Crew Member with high digital IQ will advocate for a new CRM system for his/her team. Across industries, we are seeing what we witnessed during the Financial Crisis of 2008. Simply put, technology is not in the stack.

Airlines 40

Airlines Technology CRM Customer Experience 40

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. We were all given a little empathetic medicine this year. Nobody escaped the long lines and endless waiting times.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176