ClearAction

AUGUST 21, 2016

Instead of looking at surveys as a one-by-one solution opportunity or a means to show how awesome your brand is, you can get more value by looking for patterns in it, as well as in other sources of feedback, like complaints on the 800 number, social media, or customer anecdotes — it’s really a collage of information that matters.

Customer Experience 54

Customer Experience Journey mapping Surveys B2C 54

Nicereply

JUNE 20, 2019

A few years ago, having customer feedback concerning how good your product is and on its price could be sustainable. Getting feedback from customers whether positive or negative used to be a celebrated method of improving customer experience, however, in the digital era that’s outdated. Experience is King. About the Author: .

Marketing 77

Marketing Chatbots B2C Self service 77

C Space

JULY 7, 2020

According to the report, “As unprecedented as the events of 2020 have been so far, previous points of crisis such as the Great Recession of 2008 have revealed a pattern of business behaviors: initial response, recovery and renewal.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Advertising 52

Advertising Consulting Consulting Surveys 52

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners. We live and breathe marketing.

Coaching 0

Coaching Upselling Engineering Marketing 0

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Up from just 2.2%

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Satrix Solutions

JANUARY 4, 2018

As the founder of a customer experience consulting firm, I admit to having a love-hate relationship with free or low-priced survey tools. Companies large and small are inviting feedback from their customers, and discussions about customer feedback in the C-Suite and Boardroom are more prevalent than ever.

Surveys 60

Surveys Government B2B Feedback 60