2008 Consulting Surveys 
Beyond Philosophy
JANUARY 9, 2021
Thaler and Sunstein’s 2008 book Nudge: Improving Decisions about Health, Wealth, and Happiness explained that a Nudge is a way you present your customers’ choices that tips the scales towards a particular option. Complete this short survey. The post Vital for 2021 appeared first on CX Consulting. How can we help?
ShepHyken
NOVEMBER 6, 2020
This week we feature an article from Michael Magnus, a Strategic Communication lecturer and marketing consultant at Magnus Opus. In 2008, consumer research helped customer service at the world’s largest coffee chain. Michael Magnus is a Strategic Communication lecturer and marketing consultant at Magnus Opus. Most likely no.
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3CLogic
OCTOBER 11, 2024
3 Historical crises, such as the 2008 recession and the Coronavirus in 2019, created drastic changes in consumer behaviors. To learn more about transforming your contact center experience, schedule a personalized consultation with one of 3CLogic’s certified experts.
GetFeedback
OCTOBER 21, 2019
Galletto says that companies can start thinking more strategically about the customer experience using the following tactics: Gathering feedback through customer surveys. Companies should continuously source and capture feedback through surveys and customer satisfaction polls and outreach. Share insights across the entire organization.
ClearAction
MAY 28, 2015
Q: So are customer surveys just a waste of time then? A: Brands tend to use customer surveys as a barometer or a report card, hopefully with good news for their public relations department or to increase their Net Promoter ratings, showing how many customers would “recommend” the company. A: Absolutely. What do you see ahead for 2015?
ClearAction
AUGUST 21, 2016
Q: So are customer surveys just a waste of time then? A: Brands tend to use customer surveys as a barometer or a report card, hopefully with good news for their public relations department or to increase their Net Promoter ratings, showing how many customers would “recommend” the brand. A: Absolutely. A: Yes and no.
C Space
JULY 7, 2020
According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped. It’s unclear as to how long the audit might take.
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