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Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. Our first real employee was hired in 2006, and our longest running client engaged us in 2008. We aim to grow as a preferred partner in building the contact center of the future.

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SimpleBills makes their customer service experience complete with Talkdesk

Talkdesk

Founded in 2008, SimpleBills got its start when two college roommates saw the need for a utility bill-splitting service. It would have been so much easier if we had a way to properly manage our utilities so that each individual could easily check each bill and pay their portion. SimpleBills does just that!

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Customer Service: 7 Pain Points For Call Centers

NobelBiz

Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Pain Point 4: Inadequate call center agent training It is critical that all of your agents are trained, so that your customer service meets or exceeds the expectations of your clients.

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Customer Service: 7 Pain Points For Call Centers

NobelBiz

Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Pain Point 4: Inadequate call center agent training It is critical that all of your agents are trained, so that your customer service meets or exceeds the expectations of your clients.

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Top 10 Call Center Outsourcing Companies for Transforming Your CX

ROI CX Solutions

If your business wants to elevate its CX, youll need to carefully vet call center outsourcing companies to find a partner that knows your industry, shares your values, and can meet your customers unique needs. What services can I outsource to a contact center?

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3 Reasons To Rethink Your Customer Idea Portal

Playvox

UserVoice popularized the concept in 2008, but now there are many providers of idea management software, used by companies like Spotify , Airbnb , and Microsoft. User idea suggestion portals are a helpful tool in doing that, but they might not be the best (or only) one for the job. What Are Idea Portals And How Do They Work?

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A’ Sales, Contact Center and Customer Service Design Award Announces Valuable Prize

CSM Magazine

The A’ Sales, Contact Center, and Customer Service Design Award has positioned itself as a global benchmark for recognizing and celebrating innovation in this field. Since its establishment in 2008, this award has become a symbol of excellence within the customer service design industry. How Are Entries Evaluated?