TeamSupport

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s. One of the early pioneers in CRM software was ACT!,

Customer Support 59

Customer Support Technology CRM Chatbots 59

TeamSupport

SEPTEMBER 29, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationships. effectively addressing these issues?

B2B 89

B2B CRM Morale Enterprise 89

TeamSupport

SEPTEMBER 30, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationship in Part 1 of this series. The future is also about Customer Success.

B2B 59

B2B B2C Strategic Value CRM 59

TeamSupport

OCTOBER 8, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: There are a number of companies out there that are vying for the top position in the B2B customer support software industry. This will be a game-changer for businesses as we align customer support with customer success.

B2C 59

B2C B2B Enterprise CRM 59

Lumoa

JUNE 23, 2021

Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support. So it’s no surprise CX leaders will continue to increase their investments in it this year.

Cloud contact 78

Cloud contact Interactive Voice Response Contact Center Chatbots 78

Comm100

DECEMBER 22, 2016

In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. Third party messaging applications, like Facebook messenger and Kik, will become mainstream channels for customer service.

Customer Service 51

Customer Service Benchmark Multichannel Airlines 51

Helpware

JULY 14, 2017

Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. So go public with your customer support team. Be there for Your Customers at a Moment’s Notice. Publish Your Customer Service Reports.

Customer Service 40

Customer Service Brand ambassadors Wait times Customer Support 40