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Part 1: Helping Companies Build Stronger Customer Relationships

TeamSupport

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport? effectively addressing these issues?

B2B 89
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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.

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Improving Sales & Support Initiatives in the Financial Services Industry

aircall

Businesses in the financial services realm have to take a proactive approach to sales and support to remain competitive and viable. The relationship between a financial services representative and a consumer begins at the time of the sale and continues on with support. The Importance of Sales for Financial Services.

Sales 62
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Part 2: Helping Companies Build Stronger Customer Relationships

TeamSupport

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: What are some of the trends that you expect to have an impact in the CRM space this year and how is TeamSupport? planning to leverage these trends and evolve? And the future is actually now. The future is also about Customer Success.

B2B 59
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A History of Customer Support Technology

TeamSupport

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!, Talk to our sales team today.

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What Is Computer Telephony Integration (CTI)? An In-Depth Guide

Hodusoft

By 2008, PBX vendors aligned with standards like TAPI, CSTA, or TSAPI. Integration with CRM Systems CTI seamlessly integrates with Customer Relationship Management (CRM) systems, allowing agents to access customer data and interaction history in one centralized location.

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Should Your Automotive Dealership Have a Service BDC?

CallSource Insights

Many dealerships that have a BDC start by having it for their sales department, but these dealerships can find much success by also incorporating a service BDC. The ultimate goal of the call handlers in a BDC is to set the appointment – for either a sales or service call – the first time. Do I Need a Service BDC? Improve your BDC.