Beyond Philosophy
OCTOBER 23, 2017
In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. An approach that looks at customer emotions would listen to what customers are thinking, saying and experiencing. Theme parks are a good example of how this might play out.
PeopleMetrics
OCTOBER 22, 2015
Extra Effort , or how likely it is for the customer to go out of their way to do business with the company in the future. Advocacy , or whether the customer will refer his or her network to the company. Passion , or the customer's emotional response to the experience. Paris Novembre 2008. Linda Tanner. ,
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Eptica
FEBRUARY 6, 2019
Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). This provides a qualitative picture of what’s happening at any one time, and in particular helps you understand customer emotion , even within digital channels and across millions of messages.
JustCall
MAY 14, 2020
Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.
JustCall
MAY 14, 2020
Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.
Expert insights. Personalized for you.
325 
Let's personalize your content