2008, Customer emotions and Metrics - Customer Contact Central

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2008

Customer emotions

Metrics

What's the Difference Between NPS and Customer Engagement?

PeopleMetrics

OCTOBER 22, 2015

In our last post, we covered the difference between customer satisfaction and customer effort score. Both of those metrics are good for examining transactional elements of the customer experience. As we discussed, the best customer experience metric for your business is a matter of finding the best fit for your business.

Benchmark

Benchmark Metrics Customer effort Customer emotions

Why focusing on CX is key at times of change

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). That means going beyond traditional Voice of the Customer (VoC) surveys, which only provide part of the picture and can take too long to deliver valuable insights.

Automotive

Automotive Best practices Banking Customer emotions

What's the Difference Between NPS and Customer Engagement?

Why focusing on CX is key at times of change

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