ShepHyken

APRIL 14, 2020

How to Stay Productive and Deliver Amazing Customer Experiences from Far Away. They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace.

Morale 305

Morale Technology Customer Experience Personalization 305

ijgolding

SEPTEMBER 8, 2015

Since the global economic crisis in 2008, I have found myself pondering over this question more and more – usually when wading through treacle or pushing water uphill – largely because bureaucracy is so expensive!! So is bureaucracy necessary, or is it destroying employee and customer experiences?

Customer Experience 99

Customer Experience Government Morale Management 99

GetFeedback

OCTOBER 21, 2019

At the same time, 54% of respondents said that the customer experience at most companies needs to improve. . So although the customer experience has repeatedly proven to be critical to every company’s success, improving it remains a major challenge. What is customer experience management?

Customer Experience 79

Customer Experience Management Surveys Feedback 79

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Satrix Solutions

FEBRUARY 18, 2020

Many of us can still vividly recall the great recession of 2008. There’s also another benefit, although it may be less trackable than the ones listed above – that is improved morale. Seeking employee participation into identifying and designing the customer experience is an important one. Championship Teams.

Morale 78

Morale Employee engagement Surveys Feedback 78

CX Journey

NOVEMBER 15, 2017

The soul is the essence or the moral force of a person, their emotional or intellectual energy. Here are some examples, taking us back to the financial crisis of 2007-2008. And yet, they admitted to defrauding investors in 2008. Image courtesy of Pixabay In business, your culture is the soul of the organization. Bad things.

Morale 50

Morale Banking Technology Personalization 50

BlueOcean

JULY 3, 2019

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. Agents under pressure may struggle to achieve first-call resolution or succeed in creating a positive customer experience. Ultimately, your customer experience could be at risk.

Customer Service 63

Customer Service outsourcing Contact Center Education 63