2008 Customer retention Personalization 
Beyond Philosophy
DECEMBER 6, 2018
James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. I decided that for people working in Customer Experience, we needed a way to stay on message, too.
JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
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JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
PeopleMetrics
OCTOBER 22, 2015
In this post, we’ll take a look at two more advanced fits: Net Promoter Score and customer engagement. Net Promoter Score (often abbreviated as NPS) is a measure of a customer’s likelihood of recommending you to another person or company. Paris Novembre 2008. Using Net Promoter Score. Linda Tanner. , Peter.Lorre. ,
ijgolding
OCTOBER 21, 2014
The quote is in fact the very first line of the executive summary of this years Nunwood UK Customer Experience Excellence Report – a report that should be essential reading for any customer experience professional in the UK. The reason why I think the quote is so apt is because I personally agree very much with its sentiment.
Lumoa
JANUARY 2, 2022
The Oxford dictionary defines a detractor as “ a person who disparages someone or something. ” In the business world, these are your unhappy customers who, if not attended to, can cause a severe dent in your brand image. In contrast, the success rate of selling to existing customers is anywhere between 60% and 70%.
Nicereply
JUNE 20, 2019
Customers can easily jump ship to another brand without second-guessing if they have a poor experience with their current brand. Research has shown that a 5% rise in customer retention can boost a brand’s income by 75% and such retention is the outcome of quality customer experience. Personalization.
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