2008 Customer Support Feedback 
Callminer
JANUARY 18, 2021
A 2008 report by CFI group explained that when customer service professionals are perceived to converse softly and clearly, they resolve customer issues 88% of the time. “The nature of a call center operator’s job is very sensitive, as there is account information available every time they assist a customer.
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. They were tasked to deal with enquiries like these: A customer didn’t receive a shipment. A customer had an item held at customs.
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Lumoa
JANUARY 2, 2022
How to Turn Detractors into Promoters Did you know that a 5% reduction in customer churn rate can increase profits by 25 to 95% ? Here are four steps to help you turn an unhappy customer into a happy one. Collect Feedback The first step in turning detractors into promoters is understanding your customers.
ProProfs Blog
MAY 15, 2020
In short, you try to make use of everything under your power to provide good customer experience. feedback on how you’ve done and if they’re happy with you. But we all know how difficult it is to get proper customer feedback , even after you have provided good customer experience.
TeamSupport
OCTOBER 8, 2020
The editors sat down with TeamSupport co-founder and COO, Eric Harrington, to talk about customer support in the time of COVID and building strong customer relationships in Part 1 of this series, and current trends and the future of B2B customer support in Part 2. What are the strategies employed by TeamSupport?
Comm100
DECEMBER 22, 2016
In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. Third party messaging applications, like Facebook messenger and Kik, will become mainstream channels for customer service.
LiveChat
JANUARY 23, 2020
Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. Your community can act as your customer support. As a consequence, LEGO launched its Ideas platform in 2008.
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