LiveChat

JANUARY 23, 2020

Your community can act as your customer support. One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example. As a consequence, LEGO launched its Ideas platform in 2008. Let the community shape your brand.

Gamification 69

Gamification Feedback Education Entertainment 69

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. The Importance of Customer Support for Financial Services. Customer support services back up sales teams, building on relationships to ensure their customers are satisfied for the long term.

Sales 62

Sales Banking Call Center Upselling 62

LiveChat

JANUARY 23, 2020

Your community can act as your customer support. One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example. As a consequence, LEGO launched its Ideas platform in 2008. Let the community shape your brand.

Gamification 28

Gamification Feedback Education Entertainment 28

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. When the customer requires a more in-depth, more technical experience, video chat is a quick and affordable way for agents to assist them. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176