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Evolution of the support rep: from outsourced to in-office

Kayako

The customer support rep role has travelled the world and back. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. They were tasked to deal with enquiries like these: A customer didn’t receive a shipment. A customer had an item held at customs.

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Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers. For the past decade, they have been providing customers with cutting-edge services at affordable prices.

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Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers. For the past decade, they have been providing customers with cutting-edge services at affordable prices.

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Top 10 Call Center Outsourcing Companies for Transforming Your CX

ROI CX Solutions

ROI CX Solutions has been a customer experience leader since 2008, offering tailored outsourcing solutions for business processes, customer experiences, and inbound or outbound contact centers. The company helps businesses scale by taking on customer and technical support and other operational tasks.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. . Flavio Martins.