PeopleMetrics

MAY 12, 2015

That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. Zappos even paid employees to quit after training as early as 2008. Want more about employee engagement? Or you can check out past employee engagement blog posts here.

Employee engagement 106

Employee engagement Customer centricity Engineering Customer Experience 106

Satrix Solutions

FEBRUARY 18, 2020

Many of us can still vividly recall the great recession of 2008. While this shift has given highly qualified employees greater mobility in the workforce, it’s also led to millions of dollars in lost productivity for organizations as they struggle to implement the right mix of strategies to help retain good talent. Recognition Programs.

Morale 78

Morale Employee engagement Surveys Feedback 78

ijgolding

FEBRUARY 5, 2018

In 2008, when the tool was being developed, we were very early to market with a concept along these lines. We have proven that the MRI aligns culture with business performance, customer perception and employee engagement. Is it really possible to measure customer culture? We spent a long time developing the measurement tool.

Customer centricity 105

Customer centricity Customer advocacy Marketing Finance 105

Branch Mesenger

DECEMBER 22, 2017

Ever before the Great Recession of 2008, the dollar store retailers have understood their core customer and the value they provide. They probably would’ve never imagined that the economic tumult that many Americans have experienced since 2008 would benefit their brands. Knowing the Customer.

Finance 48

Finance Sales Employee engagement Personalization 48

SharpenCX

NOVEMBER 26, 2019

New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index.

Contact Center 67

Contact Center Coaching Metrics Average Handle Time 67

SharpenCX

NOVEMBER 26, 2019

New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index.

Contact Center 67

Contact Center Coaching Metrics Average Handle Time 67

CSM Magazine

APRIL 4, 2022

Something the Employee Benefit News agrees with, citing 33% of a worker’s annual salary. As the United States goes through what is being called the Great Resignation ( The Achievers Employee Engagement and Retention Report claims over 52% of workers sought new jobs in 2021 alone), employee turnover is well worth reducing.

Construction 52

Construction Employee engagement Analytics Management 52