Clarabridge

DECEMBER 7, 2016

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. In many cases, there may be an issue our teams are aware of but our customer feedback analysis will reinforce the severity of the issue, prompting re-prioritization to address it. About Chris Rogers.

Feedback 81

Feedback Surveys Technical Support Analytics 81

Kayako

OCTOBER 29, 2015

A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. Customer feedback doesn’t make it back to your company. Customer feedback can be a goldmine for product and marketing teams.

outsourcing 114

outsourcing Customer Support Feedback Surveys 114

Clarabridge

DECEMBER 7, 2016

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. In many cases, there may be an issue our teams are aware of but our customer feedback analysis will reinforce the severity of the issue, prompting re-prioritization to address it. About Chris Rogers.

Feedback 40

Feedback Surveys Technical Support Analytics 40

Clarabridge

MARCH 30, 2017

We chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact, who uses Clarabridge to listen and act on survey feedback data. Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer experience surveys. A feedback loop is essential.

Surveys 45

Surveys Customer Experience Feedback Technical Support 45

ROI CX Solutions

DECEMBER 5, 2024

ROI CX Solutions has been a customer experience leader since 2008, offering tailored outsourcing solutions for business processes, customer experiences, and inbound or outbound contact centers. The company helps businesses scale by taking on customer and technical support and other operational tasks.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Netomi

JANUARY 5, 2022

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Customer Service Leaders: Nate Brown.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98