Remove 2008 Remove Metrics Remove Scripts
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International Contact Centre Operations Tips & Best Practices

Callminer

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. They are an easy way to track metrics and discover trends within your agents.

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Move Amazon SageMaker Autopilot ML models from experimentation to production using Amazon SageMaker Pipelines

AWS Machine Learning

It is a sampled version of the “ Diabetes 130-US hospitals for years 1999-2008 Data Set”. When the registered model meets the expected performance requirements after a manual review, you can deploy the model to a SageMaker endpoint using a standalone deployment script. script creates an Autopilot job. SageMaker pipeline steps.

Scripts 90
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Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

SharpenCX

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. And, gather context from customer conversations and metrics, and share them with your team. They’ll follow scripts and protocol. Shift focus from metrics to outcomes. Encourage time off.

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Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

SharpenCX

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. And, gather context from customer conversations and metrics, and share them with your team. They’ll follow scripts and protocol. Shift focus from metrics to outcomes. . Encourage time off.

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Financial text generation using a domain-adapted fine-tuned large language model in Amazon SageMaker JumpStart

AWS Machine Learning

Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. For details, see the example notebook.

Finance 76
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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

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How Clearwater Analytics is revolutionizing investment management with generative AI and Amazon SageMaker JumpStart

AWS Machine Learning

With a team of more than 1,600 professionals and a long-standing relationship with AWS dating back to 2008, Clearwater has consistently pushed the boundaries of financial technology innovation. trillion in assets across thousands of accounts worldwide.