ShepHyken

APRIL 14, 2020

Appoint a Director of HR— humor Have this person find something funny or uplifting to share with the team at large once a day to keep morale up. He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. Many businesses have slowed down.

Morale 306

Morale Technology Customer Experience Personalization 306

TeamSupport

SEPTEMBER 29, 2020

For many in B2B, those in-person meetings have been a vital method for building and maintaining rapport, and now they have to use video calls to accomplish the same. As a positive consequence, employee moral improves because there is more clarity and less ambiguity and chaos.

B2B 89

B2B CRM Morale Customer Support 89

Balto

JUNE 13, 2022

As we discussed in our report comparing how in-person and remote agents use scripts , remote agents are the most likely to view their scripts as ineffective. First, let’s dive into the differences in adherence rates between remote, in-person, and hybrid agents working in the largest contact centers.

Scripts 52

Scripts Contact Center Morale Best practices 52

CX Journey

NOVEMBER 15, 2017

The soul is the essence or the moral force of a person, their emotional or intellectual energy. Here are some examples, taking us back to the financial crisis of 2007-2008. And yet, they admitted to defrauding investors in 2008. Image courtesy of Pixabay In business, your culture is the soul of the organization.

Morale 50

Morale Banking Technology Personalization 50

ijgolding

SEPTEMBER 8, 2015

Since the global economic crisis in 2008, I have found myself pondering over this question more and more – usually when wading through treacle or pushing water uphill – largely because bureaucracy is so expensive!! I personally HATE bureaucracy. I will not sit on the fence when it comes to this question.

Customer Experience 99

Customer Experience Government Morale Management 99

Comm100

NOVEMBER 14, 2017

12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Customer Service 45

Customer Service Morale Education Call Center 45

ijgolding

MARCH 7, 2016

As a result, on occasion it is important and necessary to highlight bad news stories that further bring to life what can happen to an organisation if every single person within it does not understand the role they play in pulling together consistently good customer experiences. Listen to your customers and your employees.

Morale 64

Morale Customer Experience Customer centricity Marketing 64