ProProfs Blog

MAY 15, 2020

Way back in 2008, the global coffee chain launched a new initiative called “The Starbucks Idea”, as an engagement and retention mechanism for its customers. Case in point is for big-ticket SaaS platforms, you might ideally be dealing with the CMO, but the person interacting with the platform regularly might be a junior.

Surveys 97

Surveys Customer Experience Feedback Best practices 97

TeamSupport

JUNE 15, 2020

In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. As published in MarTechSeries.com , June 15, 2020. Please tell us about your role and the team/technology at TeamSupport.

B2B 64

B2B Self service B2C Customer Support 64

SmartKarrot

SEPTEMBER 18, 2020

This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. Founded in 2008, it developed this AI-powered Chrome extension. Location: San Francisco. Time will tell!

SaaS 21

SaaS Education Coaching Healthcare 21

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

Netomi

JANUARY 5, 2022

In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. .

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

DECEMBER 13, 2024

Founded in 2004 in Boise, Idaho, Clearwater has grown into a global software-as-a-service (SaaS) powerhouse, providing automated investment data reconciliation and reporting for over $7.3 trillion in assets across thousands of accounts worldwide.

Analytics 73

Analytics Management Accountability Engineering 73

ROI CX Solutions

DECEMBER 5, 2024

ROI CX Solutions has been a customer experience leader since 2008, offering tailored outsourcing solutions for business processes, customer experiences, and inbound or outbound contact centers. The company serves as a bridge between SaaS businesses and a global network of vetted sales service providers.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

The Petrova Experience

FEBRUARY 9, 2023

Across industries, we are seeing what we witnessed during the Financial Crisis of 2008. SaaS companies have product teams with Product Managers , because digital products are their bread and butter. And for the need for investment in operations technology required to scale the business.

Airlines 40

Airlines Technology CRM Customer Experience 40

AWS Machine Learning

SEPTEMBER 11, 2024

Post the 2008 credit crunch, new regulations require banks to run credit valuation adjustment (CVA) calculations every 24 hours. Banking customers can choose to run such ISV software as a service (SaaS) solutions inside their own AWS accounts, and often on AWS accelerated instances.

Benchmark 93

Benchmark Banking Analytics Big data 93

SmartKarrot

MAY 11, 2021

Izosimov in 2008 for an article in Harvard Business Review, hypergrowth means ‘the steep part of the S-curve that young industries experience that sets them from losers.’. Why Is It Critical for Long-Term SaaS Growth? To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

SaaS 10

SaaS Customer centricity Upselling Metrics 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Founded in: 2008.

SaaS 10

SaaS Finance Advertising CRM 10

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Which meant that someone from Kansas could call a U.S company and speak with a call center agent in Bangalore. Offshoring thus emerged as a way for contact centers to reduce labor expense.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52