CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

ROI CX Solutions

DECEMBER 5, 2024

ROI CX Solutions has been a customer experience leader since 2008, offering tailored outsourcing solutions for business processes, customer experiences, and inbound or outbound contact centers. The company helps businesses scale by taking on customer and technical support and other operational tasks.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Netomi

JANUARY 5, 2022

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Churn is Coming: 12 Learnings From a Survey of SaaS CxOs.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98