2008 Surveys Upselling 
CSM Practice
JULY 6, 2020
Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The Pacific Crest 2016 survey shows that the median cost of acquiring an ACV dollar for new customers is $1.16. Upsells is a basic form of account expansion. 2. Reduced Costs.
CSM Practice
JULY 6, 2020
Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. The Pacific Crest 2016 survey shows that the median cost of acquiring an ACV dollar for new customers is $1.16. Upsells is a basic form of account expansion. 2. Reduced Costs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Amity
OCTOBER 31, 2016
We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. Our relationship with sales also extends to upsell and cross sell down the line as customers start to see value from our platform.
aircall
JANUARY 6, 2021
Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Upselling, cross-selling, and social selling. Automated surveys provide an easy way to gauge customer satisfaction. . Ask for customer feedback or use automated surveys to gauge satisfaction.
JustCall
MAY 14, 2020
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Called as customer surveys, an NPS (Net Promoter Score) or a CSAT (Customer Satisfaction) score tells you how good or bad their experience has been with your service. Moreover, upselling is always easier among loyal customers.
JustCall
MAY 14, 2020
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Called as customer surveys, an NPS (Net Promoter Score) or a CSAT (Customer Satisfaction) score tells you how good or bad their experience has been with your service. Moreover, upselling is always easier among loyal customers.
SmartKarrot
MAY 11, 2021
Izosimov in 2008 for an article in Harvard Business Review, hypergrowth means ‘the steep part of the S-curve that young industries experience that sets them from losers.’. As per the WEF survey hypergrowth companies need to scale their businesses. What is Hypergrowth? First coined by Alexander V. Source: SAP Conversational AI.
Expert insights. Personalized for you.
71 
Let's personalize your content