2008 Technical Support Upselling 
CSM Practice
JULY 6, 2020
Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance.
CSM Practice
JULY 6, 2020
Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance.
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