ShepHyken

JUNE 19, 2020

Back in 2008, he was inspired by his own time-management struggles to find a better way to help agents leverage their time & energy, and created MyOutDesk to provide a trusted, reliable solution to the office administration, marketing & prospecting tasks that every agent has – but most lack the time to focus on.

Customer Service 158

Customer Service Feedback Marketing Technology 158

Callminer

JANUARY 18, 2021

A 2008 report by CFI group explained that when customer service professionals are perceived to converse softly and clearly, they resolve customer issues 88% of the time. Let your operations team handle real-time management. Both of these are the responsibility of the operations team, not the workforce management team.

Best practices 226

Best practices Call Center Contact Center Scripts 226

SharpenCX

FEBRUARY 4, 2020

These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. In her book The Leader as a Mensch: Become the Kind of Person Others Want to Follow , Bruna Martinuzzi describes a 2008 study conducted by the Economist Intelligence Unit. Time Management.

Call Center 84

Call Center Management Coaching Contact Center 84

Nicereply

DECEMBER 3, 2019

In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. Time management – Customer service agents face constant pressure: Do you give the customer you’re with more time or do you wrap things up to help other customers? Remember, this is only temporary.

Customer Service 74

Customer Service Metrics Customer Support Construction 74