Amity

MAY 5, 2016

— Matthew Pennell (@matthewpennell) February 11, 2008. — ATS Jobs (@atsjobs) June 11, 2008. — Yusuke FUJISAWA (@yusukef) July 3, 2008. — Kissmetrics (@Kissmetrics) December 23, 2008. — Jeff Newfeld (@jeffnew) December 15, 2008. — Markus Angermeier (@kosmar) April 8, 2008.

SaaS 57

SaaS Upselling Customer retention Management 57

Comm100

OCTOBER 28, 2015

In 2008, Wells Fargo leveraged online chat to drive sales , the results were high customer satisfaction scores and a double-digit increase in converted shoppers. Chatting with your customers can make it easier to upsell without the negative feelings experienced on the phone or in person.

Average Handle Time 87

Average Handle Time Upselling Scripts Sales 87

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 Upsells is a basic form of account expansion. and $0.27, respectively.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 Upsells is a basic form of account expansion. and $0.27, respectively.

SaaS 71

SaaS Upselling Accountability Sales 71

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. Our relationship with sales also extends to upsell and cross sell down the line as customers start to see value from our platform.

Coaching 0

Coaching Upselling Engineering Marketing 0

TeamSupport

JUNE 15, 2020

In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. Helpful when upselling opportunities exist and to improve retention. As published in MarTechSeries.com , June 15, 2020.

B2B 64

B2B Self service B2C Customer Support 64

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Upselling, cross-selling, and social selling. Train customer service agents on how to identify opportunities to upsell and cross-sell. Lead generation workflow. Sales funnel workflow.

Sales 62

Sales Banking Call Center Upselling 62