Customer Guru

MAY 22, 2018

“Customers will never love your company until your employees love it first.” ~ Simon Sinek. It is a well-known fact that healthy employee engagement and sustained business growth are correlated. Interestingly, some might wonder whether corollary is true as well, i.e. successful organisations really have better-engaged employees?

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

Call Design

FEBRUARY 19, 2025

Modern workforce optimisation tools provide real-time visibility, automation, and engagement solutions that eliminate common objections to WFH. For instance, alerts can notify managers if an employee doesnt log on or unexpectedly goes offline, ensuring timely interventions.

Real estate 78

Real estate Gamification Transportation Employee engagement 78

Comm100

MARCH 27, 2023

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. I think anyone who has a social media account can build a Comm100 Chatbot.”

Education 91

Education Chatbots Wait times Surveys 91

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Virtual Agents and Omnichannel bots are well suited for repetitive call types, such as: reservations, scheduling, FAQs, basic account queries and updates, checking order status and even level-one tech support.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52