Call Design

FEBRUARY 19, 2025

Heres how: Enterprise-Wide Visibility & Accountability Workforce planning platforms like #ProHance and #AspectWFM offer leaders real-time insights into employee activities, adherence, and productivity regardless of location. Employee Engagement & Culture-Building A common argument against remote work is the loss of company culture.

Real estate 78

Real estate Gamification Transportation Employee engagement 78

CSM Magazine

DECEMBER 5, 2017

Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.

Customer Service 80

Customer Service Gamification Self service CRM 80

Connecting the Dots

APRIL 3, 2024

Across industries, we find that user error accounts for 20% to 30% of all problems and questions. The responsibility and accountability for onboarding within the company is sometimes not established, is diffused or is watered-down. Once customers have bought a car or opened an account, they typically want to run for the door.

Education 62

Education B2B Sales Surveys 62

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52