2009 Accountability Metrics 
Call Design
FEBRUARY 19, 2025
Many companies still rely on subjective reporting systems, which lead to inconsistent and unreliable productivity metrics. A major reason for this distrust stems from outdated self-reporting methodologies, particularly in back-office operations.
Win the Customer
NOVEMBER 14, 2016
Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. More UK businesses are nailing both metrics; but customers aren’t after just a quick response. How you respond can also result in some fascinating wins.
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ChurnZero
JUNE 19, 2020
Q: Does the importance of retention metrics vary by strategic buyers versus private equity (PE) buyers? . The metrics are obviously very important, and they probably are why they buy “Company A” versus “Company B.” Each account rep that is doing sales is also doing renewal management and things like that.
Amity
SEPTEMBER 7, 2016
I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. I alluded to how things were 7 years ago: 4 CSMs looking over 250 accounts. An individual CSM could be managing anywhere from 80-175 accounts, depending on the particular set of customers they are aligned with.
ClearAction
NOVEMBER 13, 2014
The marketing operations (MO) function has emerged due to the need for a more transparent, efficient, and accountable view of marketing. By 2009, other marketing studies began to incorporate questions about MO. Please comment below to indicate your approval/suggestions. Some CMO s treat the MO leader as a Chief of Staff.
TechSee
DECEMBER 5, 2017
Fully customizable, Enchant includes features such as unlimited Help Desk Inboxes, smart folders that update in real time, multiple knowledge base sites with their own set of articles, multiple messengers in a single account with each pointing to a different team or configured for a different website.
Amity
FEBRUARY 8, 2018
Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I manage the Account Management and Onboarding teams that work with the restaurants on ensuring their success. We continue to iterate on this and improve how we provide services to our accounts.
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