Certified Languages International

MARCH 16, 2022

Some of Laura’s accomplishments include: 2009 Minority Business Leader, Philadelphia Business Journal 2010 EY Entrepreneur of the Year 2010 Enterprising Women of the Year Award, Enterprising Women magazine. After working in a variety of positions to get to know the business, she took over as CEO from Bill Graeper (CLI’s founder) in 2009.

Enterprise 59

Enterprise Consulting Consulting Contact Center 59

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Applaud: how you celebrate CX progress inspires and rewards all of the above.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

Quality Contact Solutions

JULY 19, 2018

QCS has been working with this client on an on-going basis since 2009. The client has an internal telemarketing sales organization (called Medallion Group) and they outsource the small and medium accounts to Quality Contact Solutions. QCS currently staffs about 30 full-time employees for this account.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I manage the Account Management and Onboarding teams that work with the restaurants on ensuring their success. We continue to iterate on this and improve how we provide services to our accounts.

Accountability 71

Accountability Metrics Feedback Enterprise 71

Certified Languages International

MARCH 16, 2022

Some of Laura’s accomplishments include: 2009 Minority Business Leader, Philadelphia Business Journal 2010 EY Entrepreneur of the Year 2010 Enterprising Women of the Year Award, Enterprising Women magazine. After working in a variety of positions to get to know the business, she took over as CEO from Bill Graeper (CLI’s founder) in 2009.

Enterprise 52

Enterprise Consulting Consulting Contact Center 52

Noble Systems

MAY 11, 2021

The personal computer propelled speech recognition in the 1990s, which is when BellSouth introduced its voice portal, VAL. Google Voice Search launched in 2009. Businesses in a variety of industries rely on ASR to direct callers to the right department or person through an IVR system. It included 230 billion words.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

AWS Machine Learning

AUGUST 26, 2022

Although each mortgage application may be unique, we took into account some of the most common documents that are included in a mortgage application, such as the Unified Residential Loan Application (URLA-1003) form, 1099 forms, and mortgage note. Dwiti Pathak is a Senior Technical Account Manager based out of San Diego.

APIs 101

APIs Banking Accountability industry standards 101

Inbenta

FEBRUARY 1, 2024

From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves. Comments By submitting this form, you agree to your personal data being shared within Inbenta for the purpose of receiving email communications about events, resources, products, and/or services.

Banking 52

Banking Accountability Customer Service Sales 52

CallSource Insights

OCTOBER 4, 2018

I started working for CallSource in January of 2009. After working in client support, I transitioned into an account management role and became one of the first account managers in our then-emerging healthcare vertical. Each month, we sit down with a CallSource employee to get to know them and their role a bit more.

Healthcare 58

Healthcare Accountability Marketing Management 58

CSM Magazine

DECEMBER 20, 2021

If it looks like it was created in 2009, it might cause you to lose hundreds of potential customers. Did you know that mobile accounts for half of the web traffic worldwide ? It is a great way to get people who do not have time to call you/visit you in person to make a purchase! Make It Mobile-Friendly. Accept Online Orders.

Engineering 59

Engineering Advertising Marketing Accountability 59

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 When IVR systems are programmed to communicate business hours, billing information, and even certain types of account information, CX can be significantly improved without sacrificing functionality. That’s better than the pre-recession high of $4.4

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

Kayako

FEBRUARY 25, 2016

From hiring to firing, from family to working with a personal assistant, from running a board meeting to developing an investor story, it is a big ask from 400 pages. Bonus: Jim Collins published a new book in 2009 titled From Good to Great to Gone — apparently, 11 of the 60 companies studied fell to mediocrity or worse.

Engineering 36

Engineering Finance Marketing Sales 36

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. In addition to speed, live chat also brings convenience and personalization to customer service interactions. . Deliver personalized customer service .

Customer Service 95

Customer Service Chatbots Best practices Surveys 95

Etech GS

FEBRUARY 4, 2020

Etech began this journey in 2009 and continues. It is not impossible, but it does require looking within to identify how you can alter your personal qualities to become more dedicated to service in the workplace. You are accountable for what happens in your workplace, whether or not you played a role in the final result.

Personalization 52

Personalization Accountability Feedback Management 52

Etech GS

FEBRUARY 4, 2020

Etech began this journey in 2009 and continues. It is not impossible, but it does require looking within to identify how you can alter your personal qualities to become more dedicated to service in the workplace. You are accountable for what happens in your workplace, whether or not you played a role in the final result.

Personalization 52

Personalization Accountability Feedback Management 52

Talkdesk

AUGUST 19, 2016

With more than 304 million active customer accounts worldwide, Amazon knows that they need to cater to their customers by creating services that are user-friendly and by addressing complaints quickly, compassionately and in favor of the customer. The Most Important Skill is Listening. Be Transparent.

Customer Service 41

Customer Service Customer centricity Accountability Call Center 41

Russel Lolacher

AUGUST 30, 2018

What if you felt like you left your computer, with all it’s personal and valuable information available to attack? In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was a personal computer, Paul and Lynn were worried about viruses. Computer viruses.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Talkdesk

AUGUST 19, 2016

With more than 304 million active customer accounts worldwide, Amazon knows that they need to cater to their customers by creating services that are user-friendly and by addressing complaints quickly, compassionately and in favor of the customer. The Most Important Skill is Listening. Be Transparent.

Customer Service 40

Customer Service Customer centricity Accountability Call Center 40

ChurnZero

AUGUST 4, 2023

Solution: If its been a while since youve connected with a particular customer, take a look at their account and product usage. In the most challenging of cases, mailing a handwritten note has a nice personal touch and can go a long way toward re-establishing communication. Instead, vary your outreach time, day and channel.

SaaS 52

SaaS Customer retention Accountability Metrics 52

Comm100

MARCH 27, 2023

I think anyone who has a social media account can build a Comm100 Chatbot.” This enables agents to give students attention when needed, providing the personalization and care that today’s students expect. Route students to the best agent for the job 75% of Gen Z expect to solve complex problems by talking to one person.

Education 79

Education Chatbots Wait times Surveys 79

Russel Lolacher

AUGUST 30, 2018

What if you felt like you left your computer, with all it’s personal and valuable information available to attack? In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was a personal computer, Paul and Lynn were worried about viruses. Computer viruses.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” . “Only 16% of marketers feel their organizations are extremely responsive to the consumer.”

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

Certified Languages International

JUNE 12, 2024

Most people know me from my previous stint in language access as an account rep for some of the top language companies in the United States, but I took a little bit of a break in the last couple of years and am now working for CCHI. So CCHI was founded in 2009 — so, quick math — we are celebrating our 15th anniversary this year.

Healthcare 52

Healthcare Accountability Education Personalization 52

Hero Digital

OCTOBER 9, 2019

Empathy is the ability to fully understand and share the feelings of another; you’re a participant able to experience with the other person. On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. Healthcare is personal, and as such, healthcare is stressful. Personalize.

Healthcare 40

Healthcare Scripts Engineering Personalization 40

Customer Interactions

JULY 27, 2010

These are the First of the First Responders, and by all accounts, the Most Unsung of our Unsung Public Safety Heroes. Last year (2009) I was fortunate – along with other public safety communications professionals – to have been recognized by NICE Systems as a PSAPs’ Finest Director of the year.

Technology 28

Technology Transportation Accountability Personalization 28

ROI CX Solutions

DECEMBER 5, 2024

Each client gets personalized attention and a strong commitment to brand representation with the help of dedicated, experienced teams and with no long-term contracts, their global delivery model gives clients the flexibility they need. The company helps businesses scale by taking on customer and technical support and other operational tasks.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

JustCall

JANUARY 31, 2023

Navigation of admin website was clunky, with user website being even worse Grasshopper Pricing Plans Solo: $26 per account per month Partner: $44 per account per month Small business: $80 per account per month Why Use Grasshopper As An Alternative to Dialpad In comparison to Dialpad, Grasshopper is a cheaper alternative to Dialpad.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Send out an automated email or SMS campaign with personalized content. According to a new report from SmarterHQ , 72% of consumers say they now only engage with marketing messages that are personalized and tailored to their interests.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Send out an automated email or SMS campaign with personalized content. According to a new report from SmarterHQ , 72% of consumers say they now only engage with marketing messages that are personalized and tailored to their interests.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

C Space

JULY 7, 2020

Brand strategy has leap-frogged to the top of strategic priorities, from its lowly position near the bottom of the list in 2019, and this is the first time brand has surpassed other capabilities like analytics, personalization and marketing technology. MRC’s audits are carried out by external accounting firms, primarily Ernst & Young.

Advertising 52

Advertising Consulting Consulting Surveys 52

Connecting the Dots

APRIL 3, 2024

Across industries, we find that user error accounts for 20% to 30% of all problems and questions. The responsibility and accountability for onboarding within the company is sometimes not established, is diffused or is watered-down. Once customers have bought a car or opened an account, they typically want to run for the door.

Education 62

Education B2B Sales Surveys 62

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Account teams are typically territorial regarding who gets access to their customers and customer intelligence. Accepting all feedback requests would certainly require significant precious time.

B2B 62

B2B Feedback B2C Enterprise 62

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. I can see how this might be a powerful tool for individual sales reps or account managers, but not a customer support team.” 4.7 / 5 (Capterra). 4.72 / 5 (Software Advice).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

ShepHyken

JANUARY 5, 2018

Remember that personal is memorable. Texting is personal: Texting provides another level of personalized service that supports the overall customer experience. Also, be sure to set goals and measure performance to create accountability and have knowledge of how it’s doing compared to other customer service channels.

Customer Service 206

Customer Service Multi-channel support Customer Experience Personalization 206

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Telemarketing Healthcare Government 104

Branch Mesenger

FEBRUARY 20, 2019

Retail Sales Biggest Drop Since 2009. ?? Retail sales drop the most since September 2009 | Via: cnbc.com. percent, the largest decline since September 2009 when the economy was emerging from recession. Luxury Online Retailers Are Embracing In-Person Shopping. The Real Problem With Amazon + NYC Deal. ?? Real Estate. ??

Real estate 48

Real estate Construction Sales Education 48

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. For example, the opportunity to provide call center agents with personalized assistants for access to real-time information and guidance is immense. Which meant that someone from Kansas could call a U.S

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52