ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. Each account rep that is doing sales is also doing renewal management and things like that.

SaaS 72

SaaS Metrics Surveys Customer retention 72

ChurnZero

AUGUST 4, 2023

For many SaaS companies, the cost of acquiring a customer exceeds the initial revenue it earns in any given deal. As the smart folks at SaaS Capital put it, retaining customers has a powerful compounding effect on growth for SaaS companies. Customer retention also has a significant financial impact later too.

SaaS 52

SaaS Customer retention Accountability Metrics 52

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. I alluded to how things were 7 years ago: 4 CSMs looking over 250 accounts.

Upselling 0

Upselling Metrics Accountability Customer retention 0

Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. Since 2009, the popularity of customer success has increased 800%.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Kayako

FEBRUARY 25, 2016

Predictable Revenue is a gospel in the bible of building a SaaS business. Patrick Lencioni’s hypothesis is that there are five main human behaviours that can corrupt a team (and by extension, a company’s culture): those are absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results.

Engineering 36

Engineering Finance Marketing Sales 36

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. App categories include: Accounting & Tax. PayHelm Accounting & Reporting. Key features: Integrates data across multiple BigCommerce accounts. Catalog & Order Management. CRM & Customer Service.

Sales 52

Sales Accountability Advertising B2B 52

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Be accountable and take responsibility. Surely she missing something.

Entertainment 48

Entertainment Morale Personalization Customer Care 48