C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Advertising 52

Advertising Consulting Consulting Surveys 52

JustCall

JANUARY 31, 2023

Navigation of admin website was clunky, with user website being even worse Grasshopper Pricing Plans Solo: $26 per account per month Partner: $44 per account per month Small business: $80 per account per month Why Use Grasshopper As An Alternative to Dialpad In comparison to Dialpad, Grasshopper is a cheaper alternative to Dialpad.

voip 52

voip Enterprise Interactive Voice Response CRM 52

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. In my view, it’s likely that CXM teams’ scope, authority, funding and accountability are not aimed beyond mobilizing. The best-performing CX (Disney, Virgin, etc.)

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

Hero Digital

OCTOBER 9, 2019

On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. Simulations can be a great way to gain a baseline understanding, but cannot account for the intangibles and unpredictability of living with a condition or experiencing a trauma. Put simply, sympathy accommodates; empathy empowers.

Healthcare 40

Healthcare Scripts Engineering Personalization 40

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. If your customer’s account is about to expire, send out a personalized email requesting for renewal. Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. If your customer’s account is about to expire, send out a personalized email requesting for renewal. Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

C Space

JUNE 1, 2020

These “zombie” accounts, however, make up less than half of 1% of Netflix’s total user base, which has grown by over 15 million as a result of COVID. A survey of members showed that 84% are likely to return when their local clubs reopen, Chief Brand Officer Kevin Keith said. Dollar Tree’s first-quarter sales rose 8.2%

Automotive 52

Automotive Advertising Sales Marketing 52

ShepHyken

JANUARY 5, 2018

For businesses, a study from McKinsey customer experience survey showed that when companies provide a low effort experience throughout the entire customer journey saw 10-15% increases in revenue and a 20% in customer satisfaction. He did – and in 2009 Zingle was born as the first two-way, business-and-customer communication platform.

Customer Service 207

Customer Service Multi-channel support Customer Experience Personalization 207

Comm100

NOVEMBER 13, 2022

In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . This meant a shift away from efficiency metrics towards agent wellbeing.

Customer Service 80

Customer Service Chatbots Best practices Surveys 80

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I manage the Account Management and Onboarding teams that work with the restaurants on ensuring their success. We continue to iterate on this and improve how we provide services to our accounts.

Accountability 71

Accountability Metrics Feedback Enterprise 71

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. This is more important than ever in higher education – our higher education survey found that 99% of students think it’s at least somewhat important for schools to offer 24/7 support.

Education 67

Education Chatbots Wait times Surveys 67

Branch Mesenger

FEBRUARY 20, 2019

Retail Sales Biggest Drop Since 2009. ?? Retail sales drop the most since September 2009 | Via: cnbc.com. percent, the largest decline since September 2009 when the economy was emerging from recession. Survey: More than half of U.S. The Real Problem With Amazon + NYC Deal. ?? After Amazon, Could Uber Be Next? ??

Real estate 48

Real estate Construction Sales Education 48