2009 Accountability Surveys 
Win the Customer
NOVEMBER 14, 2016
Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. In one Social Habit survey , 32% of respondents said they expect a reply within 30 minutes of contacting a brand on social media. 30% said they will switch to a competitor based on this alone!
Customer Guru
MAY 22, 2018
Source: Aon Hewitt European Manager Survey 2011. Here are a few easy ways to improve your employee engagement: Conduct periodic employee surveys. Also, many times, companies usually have surveys that garner data which is of no use. Surveys must have questions that are actionable. Aon Hewitt.
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ChurnZero
JUNE 19, 2020
The folks who we’ll work with that are like that probably have a larger annual contract value (ACV) and the Account Executives do the renewal work if they don’t have an actual Customer Success (CS) group or lead, so it’s more one-to-one. Each account rep that is doing sales is also doing renewal management and things like that.
TechSee
DECEMBER 5, 2017
Fully customizable, Enchant includes features such as unlimited Help Desk Inboxes, smart folders that update in real time, multiple knowledge base sites with their own set of articles, multiple messengers in a single account with each pointing to a different team or configured for a different website.
Amity
FEBRUARY 8, 2018
Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I manage the Account Management and Onboarding teams that work with the restaurants on ensuring their success. We continue to iterate on this and improve how we provide services to our accounts.
Comm100
NOVEMBER 13, 2022
In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . This meant a shift away from efficiency metrics towards agent wellbeing.
Amity
JANUARY 13, 2016
Since 2009, the popularity of customer success has increased 800%. It’s important to track Churn as a % of number of customer accounts lost, and Churn as a % of recurring revenue lost. Instead, the use of internal benchmarks is a much more for effective way to improve satisfaction within your accounts. Survey them.
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