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5 Top Customer Service Articles of the Week 7-11-2022

ShepHyken

Implement These 5 Customer Experience Analytics to Upgrade Your Call Center by Emily Gregor. Aircall) Data used in customer experience analytics can be drawn from any interaction between an organization and its customers. That allows you to interpret the data and use it to create a better experience for all customers.

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Turning Crisis Into Connection: How IVAs Can Support Utility Customers During Outages

Interactions

power outages since 2000 have been due to extreme weather; heat season outages alone have increased by 60% since 2009, according to Climate Central. Choosing an IVA partner that offers advanced analytics tools can help you continuously improve the customer experience. On average, the U.S. Eight in 10 major U.S.

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Supercharging Your Tech Stack with Totango: Streamline Your Workflows

Totango

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. It also allows you to pull in all of your data in combination with key customer metrics from other data platforms to help you gain a holistic view of usage and analytics from different product sets. Start Streamlining Your Processes.

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Focus on One Thing at a Time in Customer Experience Strategy

PeopleMetrics

An Example of One Thing Analytics and Customer Experience Improvement. 2009 by Phillip Capper , CC BY 2.0. By focusing on one thing at a time, you’ll be able to see which actions move the needle, and what actions don’t. This can help you create stronger CX strategies and avoid wasting energy. How's this work in practice?

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Fast and cost-effective LLaMA 2 fine-tuning with AWS Trainium

AWS Machine Learning

His research interest is in systems, high-performance computing, and big data analytics. He was a recipient of the NSF Faculty Early Career Development Award in 2009. Before joining AWS, he obtained a PhD in Electrical Engineering from Stanford University. Yida Wang is a principal scientist in the AWS AI team of Amazon.

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Marketing Operations Defined for Wikipedia, Part I

ClearAction

MO professionals’ career paths sometimes originate in Finance, IT, Sales Operations and other analytical or process-oriented roles. By 2009, other marketing studies began to incorporate questions about MO.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards.