Interactions

JANUARY 21, 2025

power outages since 2000 have been due to extreme weather; heat season outages alone have increased by 60% since 2009, according to Climate Central. Customers today are barraged with surveys after every interaction with a business, so you cant always count on getting their feedback in a timely fashion. On average, the U.S.

Interactive Voice Response 62

Interactive Voice Response Chatbots Virtual Agent Government 62

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Customers appreciate: The feeling that their feedback is important and acted upon. Customers appreciate: The feeling that their feedback is important and acted upon.

Contact Center 116

Contact Center Technology Self service Call Center 116

Customer Guru

FEBRUARY 23, 2018

This article is framed in a question-answer format; please feel free to share your feedback on the article too. When Zoona was first launched in Zambia in 2009, there was a post office and money transfer service called Swift Cash, but it used to have very long queues and high charges. Can you tell me what Zoona is?

Marketing 112

Marketing Customer Experience Banking Customer centricity 112

Comm100

MARCH 27, 2023

For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR). Collect student feedback Collecting student feedback is an important way that schools understand student needs and how they can improve.

Education 91

Education Chatbots Wait times Surveys 91

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Customer effort 40

Customer effort Engineering Feedback Technology 40

Hodusoft

JUNE 12, 2024

In 2009, Amazon acquired Zappos in an all-stock deal worth around USD 1.2 Our specialized e-commerce contact center software is tailored for online retailers and it can be extremely effective in streamlining customer interactions, automating processes, and providing real-time analytics for better decision-making.

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62