ClearAction

OCTOBER 25, 2022

5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Strategic Impact Journey Mapping : motivate long-lasting engagement and gains by learning how to facilitate workshops that focus on Absorb-Adopt-Apply-Account.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. VoC managers’ bandwidth gets further consumed when special interest VoC multiplies as various teams want customer insights for what they are developing or journey mapping.

B2B 62

B2B Feedback B2C Enterprise 62

SmartKarrot

JANUARY 18, 2022

The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. The company helps marketing, engineering, product, UX, and analytics teams of different companies. Visual Website Optimiser (VWO). Capillary Technologies.

SaaS 11

SaaS Finance CRM Analytics 11

JustCall

JANUARY 19, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. NextOS Analytics: You can gain invaluable insights into employee activity, customer experience, etc., Google Voice Founded in 2009, Google Voice is a voice-over-Internet protocol (VoIP) phone service.

voip 52

voip CRM Interactive Voice Response Enterprise 52