DMG Consulting

NOVEMBER 1, 2017

WHERE DOES DESKTOP ANALYTICS FIT IN? Desktop analytics (DA) has been around for years and is struggling for general adoption. DMG initiated coverage of DA in 2009 when we issued our first report on what was an emerging IT sector at the time. Its Automation and Desktop Process Analytics solution combines RPA and DA.

Contact Center 59

Contact Center Analytics Enterprise Consulting 59

Talkdesk

NOVEMBER 7, 2017

Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring. This personalized style worked brilliantly.

Contact Center 40

Contact Center Analytics Customer Support Personalization 40

Talkdesk

NOVEMBER 7, 2017

Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring. This personalized style worked brilliantly.

Contact Center 0

Contact Center Analytics Customer Support Personalization 0

AWS Machine Learning

AUGUST 26, 2022

We then perform enrichment for select documents, which can be things like personally identifiable information (PII) redaction, document tagging, metadata updates, and more. In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics.

APIs 109

APIs Banking Accountability Finance 109

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. Dale is one of the top thought leaders in big data and analytics by Analytics Week, a contributor to business and technology publications including Wired and ClickZ and a Fellow of the Royal Society of Arts.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. Dale is one of the top thought leaders in big data and analytics by Analytics Week, a contributor to business and technology publications including Wired and ClickZ and a Fellow of the Royal Society of Arts.

Benchmark 45

Benchmark Government Big data Analytics 45

CSM Magazine

JUNE 27, 2018

A Gartner report, sponsored by Tealium: ‘ 100 data and analytics predictions for 2021 ‘ forecasts that ‘By 2019 more than 10% of IT hires in customer service will mostly write scripts for bot interactions’ and ‘By 2020, AI will disrupt the jobs of 1,000,000 phone-based customer support agents.’. AI with a human touch.

Scripts 40

Scripts Chatbots Enterprise Healthcare 40

JustCall

JANUARY 31, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Call recording – Record and monitor agent calls to improve quality and performance.

voip 52

voip Enterprise Interactive Voice Response CRM 52

C Space

JULY 7, 2020

33% of CMOs now cite brand strategy as their most vital strategic capability, surpassing analytics in importance. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. The panel has already been convening for a month and is expected to deliver its recommendations by the end of August.

Advertising 52

Advertising Consulting Consulting Surveys 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Analytics applications can find patterns across the Internet of Things. Accepting all feedback requests would certainly require significant precious time.

B2B 62

B2B Feedback B2C Enterprise 62

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” . “Only 16% of marketers feel their organizations are extremely responsive to the consumer.”

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

Natalie Petouhof

MARCH 6, 2017

Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics. The film also made history, as Daniels became the first African-American to be nominated for the D.G.A.’s

Finance 40

Finance Advertising Engineering Entertainment 40

SmartKarrot

JANUARY 18, 2022

The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. The company helps marketing, engineering, product, UX, and analytics teams of different companies. Visual Website Optimiser (VWO). Paperflite. Capillary Technologies.

SaaS 11

SaaS Finance CRM Analytics 11

NobelBiz

APRIL 9, 2024

Its cornerstone, the Privacy Rule, safeguards personal health information, mandating healthcare entities to uphold confidentiality while facilitating essential healthcare services. Solutions like Call Center Speech Analytics automate the monitoring process, ensuring regulatory compliance and enhancing service quality.

Call Center 104

Call Center Telemarketing Healthcare Government 104

Hodusoft

JUNE 12, 2024

In 2009, Amazon acquired Zappos in an all-stock deal worth around USD 1.2 Our specialized e-commerce contact center software is tailored for online retailers and it can be extremely effective in streamlining customer interactions, automating processes, and providing real-time analytics for better decision-making. Oh, very much!

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

Comm100

MARCH 27, 2023

This enables agents to give students attention when needed, providing the personalization and care that today’s students expect. Route students to the best agent for the job 75% of Gen Z expect to solve complex problems by talking to one person.

Education 67

Education Chatbots Wait times Surveys 67

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. For example, the opportunity to provide call center agents with personalized assistants for access to real-time information and guidance is immense. Which meant that someone from Kansas could call a U.S

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

JustCall

JANUARY 19, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. NextOS Analytics: You can gain invaluable insights into employee activity, customer experience, etc., Google Voice Founded in 2009, Google Voice is a voice-over-Internet protocol (VoIP) phone service.

voip 52

voip CRM Interactive Voice Response Enterprise 52