CSM Magazine

MARCH 13, 2020

AA Ireland found that using a number of chatbots, each focused on a specific customer service detail, enabled its webchat team to provide additional capacity and support to the customer service and sales teams. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Clarabridge

MARCH 2, 2017

Schlee claimed that he could almost predict sales on body language alone. In 2009 as social media took hold, a new category emerged: “A person like yourself”. The number of times staff respectfully touch each other as they brush past each other in a bustling sandwich shop turns out to be a useful indicator of staff engagement.

Benchmark 49

Benchmark Government Big data Analytics 49

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. This streamlined approach creates an unmatched and convenient communication hub for sales and support. 24/7 analytics. Fast is designed to simplify the checkout process and prevent last-step lost sales. BigCommerce App #3.

Sales 52

Sales Accountability Advertising B2B 52

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Customer effort 40

Customer effort Engineering Feedback Technology 40

Clarabridge

MARCH 2, 2017

Schlee claimed that he could almost predict sales on body language alone. In 2009 as social media took hold, a new category emerged: “A person like yourself”. The number of times staff respectfully touch each other as they brush past each other in a bustling sandwich shop turns out to be a useful indicator of staff engagement.

Benchmark 45

Benchmark Government Big data Analytics 45

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” “Only 16% of marketers feel their organizations are extremely responsive to the consumer.”

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Outside Sources: Customers’ intended outcomes may be well researched already by your R&D group, your sales team, and/or your customer success department.

B2B 62

B2B Feedback B2C Enterprise 62

JustCall

JANUARY 31, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Built-in CRM – The platform comes with an in-built CRM to support sales and support operations. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Natalie Petouhof

MARCH 6, 2017

Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics. with more than a billion dollars in annual sales — making Chobani one of the fastest growing companies of its time.

Finance 40

Finance Advertising Engineering Entertainment 40

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The company helps marketing, engineering, product, UX, and analytics teams of different companies.

SaaS 11

SaaS Finance CRM Enterprise 11

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system.

Call Center 104

Call Center Telemarketing Healthcare Government 104

SmartKarrot

FEBRUARY 4, 2022

The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. The products include software for document creation, analytics, and online advertising. Founded in: 2009. Square has been serving as a one-stop shop for online stores with the services they offer, Founded in: 2009.

SaaS 10

SaaS Finance Advertising CRM 10

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Whereas, for interactions when sales conversion is critical, a Virtual Assistant can personalize a Customer Journey with targeted sales recommendations. Which meant that someone from Kansas could call a U.S

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

CSM Magazine

DECEMBER 10, 2024

Army Intelligence Analysis unit in 2009. .” Aampe team offsite, Sri Lanka Founded in 2020 by a trio of scientists, Aampe emerged from a unique combination of expertise. Meinshausen, who previously co-founded PaySense (acquired by Prosus/PayU for $185M), met co-founder Schaun Wheeler in a U.S.

Personalization 52

Personalization Engineering Entertainment Enterprise 52

JustCall

JANUARY 19, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Sales and support automation – Save time on manual tasks with automated sales and support workflows. NextOS Analytics: You can gain invaluable insights into employee activity, customer experience, etc.,

voip 52

voip CRM Interactive Voice Response Enterprise 52