2009 Benchmark Consulting 
Taylor Reach Group
SEPTEMBER 18, 2017
Deepak met with a number of consultants and potential clients while on his Canadian tour from Vancouver to Toronto and this week is attending the PACE event in Washington. Since establishing Snapshotz™ Online in 2009, the Contact Center audit tool has become the largest single database of contact center best practices on the planet!
ClearAction
FEBRUARY 7, 2016
1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group. 3 2009 Customer Experience Management Benchmark Study, Strativity Group. 4 2010 State of Customer Experience, Forrester Research.
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Amity
JANUARY 13, 2016
Since 2009, the popularity of customer success has increased 800%. • Benchmarks for Customer Success. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. In this article, Sabrina Bozek explains why internal benchmarks are better suited for Customer Success.
JustCall
JANUARY 31, 2023
“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Better call quality than its competitors.”
Comm100
NOVEMBER 13, 2022
Siloed data can cause issues in customer service transactions such as: Poor efficiency as support agents need to search a variety of records and possibly consult other agents to solve a problem. Founded: 2009. Bad customer experience as agents may need to ask customers questions that they’ve already answered. SOC 2 Type II.
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