ClearAction

NOVEMBER 13, 2014

The rise of the MO function was first observed by analyst firm IDC in its annual Tech Marketing Benchmarks study early in 2005, with industry guidance in the form of a detailed analysis and framework for the staffing requirements and responsibilities for this role’s contribution to the marketing organization.

Marketing 62

Marketing Finance Benchmark Government 62

ChurnZero

JUNE 19, 2020

Q: Does the importance of retention metrics vary by strategic buyers versus private equity (PE) buyers? . The metrics are obviously very important, and they probably are why they buy “Company A” versus “Company B.” They didn’t really exist in mass during 2008 and 2009, so we’ve never really seen it.

SaaS 72

SaaS Metrics Surveys Customer retention 72

AWS Machine Learning

JANUARY 30, 2023

Extensive benchmarking experiments on three publicly available datasets with various settings are conducted to validate its performance. Because each model is trained with one fixed set of hyperparameter values, the evaluation metric numbers on the hold-out test data can be further improved with hyperparameter optimization.

Benchmark 83

Benchmark Construction Metrics Big data 83

ClearAction

FEBRUARY 7, 2016

Performance Metrics. 43% of companies are using customer metrics to evaluate organizational performance; 31% are aligning incentive compensation to customer metrics.(1). Customer Experience Management Metrics: Measure the Right Things the Right Way webcast (11:19). To Improve Customer Experience, Help Me Help You article.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. Customer Success Metrics. We need to understand the basic metrics around customer success so that we can improve it. The problem is, the most obvious metric is actually one of the least useful: Churn % (Revenue and no. Churn is a trailing metric.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. In order to understand how much price is driving NPS or any other metric you use, you need to compare your metrics to the same period during the prior year. The Impact of Global Events on the Retail Industry.

Feedback 78

Feedback Marketing Metrics Benchmark 78

Clarabridge

MARCH 2, 2017

Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. A single score is more of a comfort blanket than it is a metric.

Benchmark 49

Benchmark Government Big data Analytics 49